Refund & Cancellation Policy

1. General Rules

• All bookings made on Faredown.com are non-transferable.
• Cancellations, amendments, and refunds are governed by the airline/hotel/supplier's fare rules as displayed at the time of booking.
• Service fees and convenience charges charged by Faredown are non-refundable.

2. Flight Bookings

• Airline Policies Apply: Refunds and cancellations depend strictly on the airline's fare class, ticket type, and conditions.
• Non-Refundable Fares: Some discounted or promotional fares may be completely non-refundable.
• Cancellation Charges: Airline penalties + Faredown service fee will be deducted.
• No-Show: Tickets are non-refundable in case of no-show (failure to board).
• Timeline: Refunds, if eligible, are usually processed within 7–21 working days, depending on airline and payment gateway.

3. Hotel Bookings

• Supplier Policy Applies: Cancellation deadlines vary by hotel (e.g., free cancellation until X date, charge thereafter).
• Non-Refundable Rooms: Some room rates are non-refundable, as clearly mentioned at booking.
• Early Check-Out/No-Show: No refunds for unused nights in case of early departure or no-show.
• Timeline: Refunds, if eligible, are usually processed within 7–14 working days.

4. Sightseeing & Activities

• Activities/tours may be fully refundable if canceled before the supplier's cut-off time (displayed at booking).
• Late cancellations or no-shows are generally non-refundable.
• Weather-related cancellations may qualify for a refund or rescheduling, as per supplier policy.

5. Transfers (Airport Taxi & Car Rentals)

• Airport Taxi: Refundable only if canceled within the supplier's allowed window (typically 24 hours before pickup).
• Car Rentals: Cancellation and refund depend on rental agency rules (fuel, mileage, early return penalties may apply).
• No-Show at Pickup: Non-refundable.

6. Refund Process

• Refunds will be issued back to the original mode of payment.
• Faredown service fees, payment gateway charges, and supplier penalties are deducted before refund.
• Refund timelines depend on supplier confirmation and payment processor speed.

7. Special Conditions

• In case of flight schedule changes, rescheduling, or supplier cancellations, Faredown will facilitate refunds or alternatives as provided by the supplier.
• For force majeure events (e.g., natural disasters, strikes, pandemics), refunds will depend solely on supplier rules.

8. How to Request a Cancellation/Refund

Customers can request through:

• My Bookings section on Faredown.com / mobile app
• Emailing admin@faredown.com with booking details
• Calling our 24x7 customer support team

Refund eligibility will be checked against supplier rules before processing.

9. Contact for Refund Queries