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What can we help you with?
Search our help center or manage your booking below
Flight reservations and confirmations
Booking, changes, cancellations, and confirmations
Payment methods and charges
Payment options, refunds, and billing inquiries
Baggage and seats
Baggage allowance, extra bags, and seat upgrades
Passenger and flight details
Passenger information, flight changes, and special requests
Check-in information
Online check-in, boarding passes, and airport procedures
General support
FAQs, contact information, and general inquiries
Contact Support
We're here to help with your booking
If you need assistance beyond our Help Center, our support team is available to help with booking-related queries. We aim to respond to all inquiries promptly and resolve your concerns.
When Should You Contact Support?
Please reach out to our support team if you experience any of the following:
- Booking not confirmed: You completed payment but didn't receive a confirmation email
- Payment deducted but booking failed: Money was charged but the booking was not completed
- Urgent travel issues: Flight cancellations, missed connections, or airline-initiated changes
- Airline-initiated changes: Schedule changes not reflected in your booking
- Refund delays: Refunds not received within the stated timeline
How to Reach Us
Choose the contact method that works best for you:
Email Support
Send us an email for detailed support on booking issues, refunds, and general inquiries.
Email: support@faredown.com
Expected response time: Within 24–48 hours
Phone Support
Speak directly with our support team for urgent or complex issues.
Phone: +44 1543 234258
Available: 24/7 for urgent booking issues
Manage My Booking
Logged-in users can raise a support ticket directly in the Manage Booking section. This allows you to include your booking details automatically.
Benefit: Faster resolution with automatic booking reference inclusion
Go to Manage BookingWhat Information to Have Ready
To help us resolve your issue quickly, please have the following information ready when contacting us:
- Booking reference (PNR): Found in your confirmation email
- Registered email address: The email used for booking
- Lead passenger name: The primary passenger on the booking
- Travel date: The date of your flight
Tip: Having this information ready will help us identify your booking faster and resolve your issue more efficiently.
Important Information
- Faredown acts as an intermediary: We facilitate bookings between you and airlines. For airline-specific policies or operational issues, the airline may need to be contacted directly.
- Some issues may require airline confirmation: Refunds, cancellations, and changes are ultimately approved by the airline. We work with them on your behalf.
- Resolution timelines depend on airline response: While we work to resolve issues quickly, some matters may take longer depending on the airline's response time.
Back to Help Center
Explore other help topics and FAQs.
Frequently Asked Questions
Quick answers to common questions about bookings and payments
Below are answers to commonly asked questions. For more detailed information on specific topics, visit our full Help Center articles.
Booking & Confirmation
Your booking is confirmed when you receive a confirmation email with your booking reference (PNR) and e-tickets. You can also verify your booking status in the Manage Booking section using your booking reference and email address.
E-tickets are typically sent within minutes of successful booking. Check your email inbox and spam folder. If you don't receive them after 24 hours, contact support with your booking reference.
Check your spam or promotions folder first. You can also view your booking anytime by logging into Manage Booking. If you still can't find it, contact our support team with your booking reference to request a resend.
Changes & Cancellations
It depends on your fare type and airline policy. Some bookings allow free changes, while others may have fees. Go to Manage Booking to check your options, or contact support for guidance. Learn more in our Change or Cancel Booking article.
Learn more →Cancellation eligibility depends on your fare type and the airline's policy. Some fares are non-refundable, while others allow cancellations with refunds or travel credits. Review your booking confirmation for specific terms or visit our Refund Process page.
Learn more →Refund timelines vary by airline and payment method, typically between 7-30 days. Credit card refunds may take longer depending on your bank. Airline credit vouchers (if issued) are usually issued immediately but valid only with that airline.
Learn more →Bargain
Bargain is Faredown's exclusive feature that lets you negotiate the best price on your flight. You make an offer, and if the airline accepts, you get a better deal. Your booking details remain unchanged—only the price changes.
No, Bargain is completely optional. You can complete your booking at the displayed price without using Bargain. It's available for flights that meet certain eligibility criteria.
No. Once your booking is confirmed with a bargained price, that rate is locked. The price will not increase or change unless you request a modification to the booking itself.
Bargain applies only to the flight fare. Baggage fees, seat upgrades, and other add-ons are charged separately and are not covered by Bargain negotiation.
Payments
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment methods depending on your region. You can review all accepted methods during checkout.
Payment declines can happen due to insufficient funds, incorrect card details, or your bank's security checks. Verify your details and try again. If the problem persists, contact your bank or use a different payment method.
You'll be charged in the currency you selected during booking. Exchange rates are locked at the time of payment. Check your booking confirmation for the exact amount and currency.
Baggage & Check-in
Baggage allowance varies by airline, route, and fare type. Check your booking confirmation or flight details to see your included baggage. Learn more in our Baggage Allowance article.
Learn more →Yes, you can usually add extra baggage through Manage Booking. Availability and pricing depend on your airline and how close you are to departure. Adding baggage online is typically cheaper than at the airport.
Learn more →Online check-in usually opens 24-48 hours before your flight. Log into your airline's website or app with your booking reference and complete the check-in process. You'll receive your boarding pass immediately.
Learn more →Contact Support
Need more help? Our support team is here for you.
Boarding Passes
How to access and use your boarding pass
What Is a Boarding Pass?
A boarding pass is an official document that allows you to board an aircraft. It is issued by the airline after successful check-in and contains important information about your flight, seat assignment, and passenger details.
- Required for boarding: You cannot board your flight without a valid boarding pass
- Issued after check-in: Only available once you have successfully checked in
- Contains key details: Flight number, seat assignment, gate information, and boarding time
How You Receive Your Boarding Pass
After successful check-in, your boarding pass can be accessed in several ways:
- Download from airline website or app: Log in to your account and download as a PDF
- Email or SMS: Sent automatically by the airline (check spam folder if not received)
- Printed at airport kiosk or counter: Available at self-service kiosks or from the airline counter
- Mobile app: Many airlines allow you to view and manage boarding passes directly in their mobile app
Tip: Save your boarding pass in multiple formats (screenshot, PDF, email) to ensure you always have access.
Using Digital Boarding Passes
Mobile boarding passes are increasingly accepted worldwide:
- Widely accepted: Mobile boarding passes are accepted at most major airports worldwide
- Ensure battery charged: Make sure your phone battery is fully charged before heading to the airport
- Barcode visible: Ensure the barcode on your boarding pass is clearly visible when scanning
- Backup print copy: Some airports or airlines may still require a printed copy as backup
Recommendation: Have a printed boarding pass as backup, especially for international flights or older airports.
If You Can't Access Your Boarding Pass
If you cannot find or access your boarding pass, follow these steps:
- Re-download from airline: Log in to the airline's website or app and download your boarding pass again
- Check your email and SMS: Look for emails from the airline or check your SMS history
- Visit airport check-in counter: Airport staff can reissue your boarding pass with your booking reference and ID
- Contact airline staff: If you're unable to resolve the issue, speak with airline staff directly at the airport
Important: Faredown does not issue boarding passes. Airlines are responsible for issuing, managing, and reissuing boarding passes. Contact your airline directly for boarding pass issues.
Important Note
- Faredown does not issue boarding passes. Boarding passes are issued exclusively by airlines after successful check-in.
- Contact your airline directly for any boarding pass issues, reissuance requests, or document problems.
- Airlines have final authority over boarding pass issuance, format, and validity.
View My Booking
Access your booking details and flight information.
Need More Help?
Contact our support team for assistance.
Online Check-in
Save time at the airport by checking in online
Online check-in allows you to confirm your flight, select seats (if available), and obtain your boarding pass before arriving at the airport.
How to Check In Online
Follow these simple steps to complete online check-in:
Visit the Airline's Official Website or App
Go to your airline's official website or download their mobile app. Do not use third-party websites.
Enter Your Booking Details
Provide your booking reference (PNR) and last name. This information is in your booking confirmation email.
Select Seats (If Applicable)
Choose your preferred seats from the available options. Seat selection may have additional costs depending on your fare type.
Confirm Passenger Details
Review your name and passenger information to ensure everything is correct. Any changes should be made through the airline's customer service.
Download or Receive Your Boarding Pass
Save your boarding pass as a PDF, screenshot, or email it to yourself. You can also receive it via SMS depending on the airline.
Tip: Online check-in is completed directly on the airline's platform, not through Faredown. Check your booking confirmation for the airline's website.
When Online Check-in May Not Be Available
Online check-in may not be available for certain bookings due to:
- Document verification required
- Special assistance or unaccompanied minors
- Certain international routes
- Airline restrictions or technical issues
Note: If online check-in is not available for your booking, you must check in at the airport counter.
Baggage & Online Check-in
Important information about baggage when checking in online:
- Checked baggage: You must drop off bags at the airline counter. Online check-in alone does not allow you to bypass baggage drop.
- Cabin-only passengers: You may proceed directly to security screening if you have no checked baggage (subject to airline policy and airport procedures).
Go to Airline Check-in
Access your airline's check-in portal directly.
View My Booking
Check your booking details and confirmation.
Extra Baggage
Add additional baggage to your booking
If your fare does not include sufficient baggage, you may be able to purchase extra baggage online in advance. Buying baggage ahead of time is typically cheaper than at the airport.
How to Add Extra Baggage
Option 1: During Booking
- Select extra baggage on the add-ons page
- Prices are shown clearly before payment
Option 2: After Booking
- Go to Manage Booking
- Select "Add Extra Baggage"
- Availability and pricing depend on airline rules
Pricing & Availability
- Extra baggage pricing varies by airline and route
- Prices increase closer to departure – buy early for better rates
- Some airlines restrict baggage purchase after booking
Payment & Confirmation
- Extra baggage charges are added to your total booking cost
- Once purchased, baggage add-ons are confirmed immediately
- Updated confirmation is sent via email
Refunds & Changes
- Extra baggage fees are usually non-refundable
- If flight is cancelled by the airline, baggage refunds depend on airline policy
- Baggage cannot always be transferred to a changed flight
Bargain and Extra Baggage
Bargain applies only to the flight fare. Baggage fees are charged separately and are not negotiable through Bargain.
Frequently Asked Questions
Yes, you can usually add extra baggage through Manage Booking. Availability and pricing depend on your airline and how close you are to departure.
Extra baggage fees are usually non-refundable. If your flight is cancelled by the airline, refund eligibility depends on airline policy.
Excess baggage fees will be charged at the airport, typically at a higher rate than advance purchase. Avoid this by purchasing adequate baggage before your trip.
Yes, but airport baggage fees are significantly higher than online purchase. We recommend buying in advance through Manage Booking.
No. Bargain applies only to the flight fare. Baggage fees are charged separately and are not negotiable through Bargain.
Need Help?
Our support team is here to assist you.
Baggage Allowance
Understand cabin and checked baggage rules before you fly
Baggage allowance depends on the airline, route, fare type, and cabin class. Always review your baggage details carefully before booking and before travel.
Cabin (Hand) Baggage
Cabin baggage limits vary by airline. Typically includes:
- 1 cabin bag (typically 22" × 14" × 9")
- 1 personal item (laptop bag, handbag, or small backpack)
Important: Size and weight limits are enforced by airlines at the airport. Oversized or overweight cabin bags may be checked in at the gate and charged by the airline.
Checked Baggage
Checked baggage allowance depends on:
- Fare type: Basic, Standard, Premium
- Airline policy
- Route
Critical: Some fares may include no checked baggage. Always check the baggage details shown during flight selection and in your booking confirmation.
Special Baggage
Special items may require prior approval and additional fees:
- Sports equipment (skis, golf bags, surfboards)
- Musical instruments
- Strollers and child equipment
Note: Special baggage may require prior airline approval and additional fees.
Where Can I See My Baggage Allowance?
- During flight selection - View before you book
- On the booking summary page - Before final payment
- In your booking confirmation email
- Inside Manage Booking - Anytime before departure
Important Notes
- Baggage rules are set by airlines, not Faredown. We cannot override airline policies.
- Airport staff make the final decision on baggage acceptance and weight/size limits.
- Fees paid at airport are typically higher than buying baggage online in advance.
View My Booking
Check your current baggage allowance.
Need More Baggage?
Add extra baggage to your booking.
Flight Information
Understanding your flight details before and after booking
Flight information includes schedules, aircraft details, and fare conditions. Always review flight details carefully before confirming your booking.
What Flight Information Is Shown?
Connecting Flights
For multi-leg journeys, here's what you need to know:
Schedule Changes
Airlines may change flight schedules after booking.
If this happens, you will be notified by email or through your account. You may be offered rebooking options or refunds depending on the change magnitude.
Aircraft & Seat Information
Fare Conditions
Each flight has specific fare conditions that define what's included and what policies apply:
View full details: Detailed fare rules are shown during booking and in your confirmation email.
Flight Status & Updates
Bargain & Flight Information (Important)
Bargain affects the price only.
All flight details, fare rules, and airline conditions remain unchanged. Whether you pay the displayed price or a bargained price, you receive the same flight, the same baggage allowance, and the same fare conditions.
Example: You bargain from ₹35,000 to ₹28,000. Your flight details remain identical—same airline, same time, same baggage allowance, same cancellation policy.
View My Booking
Check your flight details and itinerary.
Check Flight Status
Monitor real-time flight updates and delays.
Passenger Details
How to enter passenger information correctly for your booking
Passenger details must be entered exactly as they appear on official travel documents. Incorrect information may lead to denied boarding or airline change fees.
What Passenger Details Are Required?
Name Accuracy (Critical)
Passenger names must exactly match the passport or government-issued ID.
Even minor spelling differences can result in:
- Airline penalties or change fees
- Denial of boarding at the airport
- Flight cancellation and rebooking costs
Double-check all names before confirming your booking.
Passenger Types
Adult
12 years and above at the time of travel
Child
Typically 2-11 years (airline-specific)
Infant
Under 2 years, usually travels without a seat
⚠️ Important: Infant and child age rules vary by airline and route. Always verify the age categories when booking.
Special Requests
You can add special requests during booking:
Note: Special requests are forwarded to the airline but are subject to availability and airline approval. Requests are not guaranteed.
After Booking - Can Passenger Details Be Changed?
Minor name corrections
May be allowed by some airlines, but may incur fees
Major name changes
Usually treated as a new ticket, may be very expensive
Fees may apply
Airlines may charge change fees for any passenger detail modifications
Best practice: Review all passenger details carefully before confirming your booking to avoid costly changes later.
Need Help?
Contact our support team for passenger detail changes.
How to Book a Flight
Complete step-by-step guide to booking flights on Faredown, including how to use our exclusive Bargain feature to get a better price.
Step-by-Step Booking Guide
Search for Flights
Enter your departure and arrival cities, select your travel dates, and specify the number of passengers.
- Choose one-way or round-trip
- Add adults, children, and infants
- Select your cabin class (Economy/Business)
- Tip: Flexible dates and times can improve your Bargain success
Select Your Flight
Review available flights with pricing, duration, and airline information.
- Displayed price includes base fare plus mandatory taxes
- Additional fees (baggage, seat selection) shown separately
- The displayed price is the reference price for Bargain attempts
Bargain for a Better Price (Optional)
You can skip Bargain and continue at displayed price, or negotiate with AI for a lower matched price.
Enter Passenger Details
Provide accurate passenger information exactly as in your travel documents.
Select Payment Method
Choose card, wallet, or bank transfer where available.
Confirm and Complete
Review and confirm to receive booking confirmation and e-tickets.
How Bargain Works on Faredown
Bargain is Faredown's exclusive AI-powered negotiation feature that lets you negotiate a lower price directly with the airline supplier through our platform. Here's everything you need to know:
What is Bargain?
After you select a flight on Faredown, you have the option to enter a "Bargain" conversation with our AI negotiator. You propose a price you'd like to pay, and the AI attempts to match that price with the airline supplier. If successful, you get the flight at your proposed price. If unsuccessful, you pay the original displayed price.
When Can You Use Bargain?
- After selecting your flight during the booking process
- Before you proceed to payment (Step 4: Enter Passenger Details)
- Available on most flights (some restricted fares may not be eligible)
How Many Bargain Attempts Do You Get?
You get multiple attempts per flight booking to negotiate with the airline:
- Each attempt: Propose a price and chat with our AI negotiator about why you should get that price
- After all attempts are exhausted: You must either accept the original price or cancel your booking
What Does "Matched Price" Mean?
A "Matched Price" is a price that our AI negotiator successfully agrees to with the airline supplier based on your conversation. If the airline accepts your proposed price, the deal is matched and you proceed to payment at that lower price.
Important Notes About Bargain
- Bargain is optional - You do not have to use it to complete your booking
- Bargain outcome is not guaranteed - The airline supplier may not accept lower prices
- Bargain applies to fare only - Additional fees (baggage, seats) are separate and not negotiable
- Each booking gets fresh attempts - Bargain attempts do not carry over between bookings
Ready to Book?
Start your flight search and try Bargain to get the best price.
Need More Help?
Browse our other help articles and FAQs.
Change or Cancel Booking
How to modify flights or cancel your booking
We understand that travel plans can change. Faredown makes it easy to modify or cancel your booking depending on your ticket type and timing. Here's how:
Important: The ability to change or cancel a booking depends on airline rules, fare type, and time remaining before departure. Some restrictions may apply.
Change Your Flight
Eligibility
- Subject to airline fare rules – Some Basic or Promotional fares may not allow changes
- Changes should be requested before departure
- Airlines may charge a fare difference even if no change fee applies
Go to Manage Booking
Log into your account and go to "Manage Booking" or use the booking reference email link.
Open Manage BookingSelect "Change Flight"
Click the "Change Flight" button next to your booking.
Search for Alternative Flights
Use the search form to find flights on your new desired date and time.
💡 You can also use Bargain on your new flight selection! Bargain availability depends on the new flight's eligibility and fare conditions.
Handle Price Difference
If the new flight costs a different amount:
- If more expensive: You'll be prompted to pay the additional amount
- If cheaper: The refund will be processed to your original payment method (may take 7–14 business days)
Confirm Changes
Review your new booking details and confirm. You'll receive updated e-tickets via email.
Cancel Your Booking
Important: Refund Policy & Non-Reversibility
Refunds depend on your ticket type and the airline's cancellation policy. Some fares are non-refundable. Always review cancellation terms before confirming.
Once cancellation is confirmed, it cannot be undone. Proceed with caution.
Click "Cancel Booking"
Select the booking you want to cancel.
Review Refund Information
You'll see a breakdown showing:
- • Original ticket price
- • Non-refundable fees (if any)
- • Estimated refund amount
- • Refund timeline (usually 7-14 business days)
Confirm Cancellation
Confirm that you want to proceed with the cancellation. This action cannot be undone.
Refund Processing
Your refund will be processed to your original payment method. You'll receive a confirmation email.
Refund Timeline
Day 1
Cancellation confirmed, refund initiated
Days 2–7
Refund processed by airline to Faredown
Days 7–14
Refund appears in your bank account (depending on your bank)
💡 Some international transfers may take longer due to banking processing times.
What Happens to Bargained Fares?
If you used Bargain and got a negotiated price, the same refund policy applies:
- You'll be refunded the amount you actually paid (bargained price), not the original listed price
- Non-refundable fees still apply (only applies to non-bargained component)
Frequently Asked Questions
No. Changes must be requested at least 24 hours before your scheduled departure time.
You can still cancel, but airline change fees may apply. Refund will be reduced by these fees.
Yes, you can change your flight as many times as needed before departure, as long as it's within 24 hours of your flight time.
You may need to re-bargain for the new flight. Your original negotiated price applies only to the original flight.
Unfortunately, refund timelines are determined by the airline and your bank. Contact our support team if your refund takes longer than 14 days.
Need more help?
Contact our support team if you have any questions.
Refund Process
How refunds work on Faredown and when to expect your money back
Refunds depend on airline fare rules, ticket type, and when the booking is cancelled. Faredown processes refunds transparently and keeps you informed at every stage.
When Am I Eligible for a Refund?
You may be eligible for a refund if:
⚠️ Note: Some promotional or Basic fares may be partially refundable or non-refundable. Always review your fare rules before booking.
How the Refund Process Works
Cancellation Requested
- You cancel your booking from Manage Booking
- Or the airline initiates a cancellation
Refund Calculation
We calculate the refundable amount based on:
- Fare rules set by the airline
- Non-refundable airline fees (if any)
- Taxes eligible for refund
You will see a clear breakdown before the refund is initiated.
Refund Initiated
- Refund is submitted to the airline
- Once approved, it is processed back to your original payment method
Refund Received
The refunded amount appears in your account based on your bank or card issuer's processing time.
Refund Timelines
Day 1
Cancellation confirmed and refund request submitted
Days 2–7
Airline processes and approves the refund
Days 7–14
Amount credited to your original payment method. (Some international cards or bank transfers may take longer)
Where Will My Refund Be Sent?
- Refunds are made to the original payment method
- Faredown does not issue cash refunds
- Any wallet or credit refunds (if applicable) will be clearly labeled and explained in your booking summary
Refunds on Bargained Bookings
If you used Bargain to negotiate a lower price:
- Refunds are calculated on the final amount you paid
- The original displayed price is not considered for refund calculation
- Airline non-refundable fees still apply, if applicable
Example: You bargained from ₹32,500 to ₹28,800. If you cancel, you'll be refunded based on your ₹28,800 final price, not the original ₹32,500.
Partial Refunds
You may receive a partial refund if:
✓ All deductions will be shown clearly before the refund is processed.
Common Reasons for Refund Delays
- Bank or card issuer processing time
- International payment channels
- Public holidays
- Airline review delays
If your refund exceeds the expected timeline, please contact our support team.
Frequently Asked Questions
Refunds typically take 7–14 business days from the cancellation date. This includes airline processing and your bank's processing time. International transfers may take longer.
Unfortunately, refund timelines are determined by the airline and your bank. We process refunds immediately after airline approval, but we cannot influence banking processing times.
Check your booking confirmation—it shows the exact refundable amount based on airline rules and any applicable fees. Contact our support team if the amount differs from this breakdown.
Yes. If the airline cancels your flight, you're entitled to a full refund or rebooking option as per airline policy. We'll process your refund automatically.
Service fees charged by Faredown may be refundable depending on your refund eligibility. Non-refundable airline fees cannot be refunded as they're set by the airline.
You'll receive email notifications at key stages: cancellation confirmed, refund initiated, and refund completed. You can also check your refund status in the Manage Booking section.
Need Help?
Our support team is available 24/7 to assist you.
Payment Methods
Accepted payment options and secure payment information.
Available payment methods may vary by country, currency, and booking type.
Accepted Payment Methods
Credit & Debit Cards
- • Visa
- • Mastercard
- • American Express
- • Maestro
Some banks may require additional verification such as OTP or 3D Secure approval.
Digital Wallets
- • Apple Pay
- • Google Pay
- • Samsung Pay
- • PayPal (select regions)
Digital wallet availability depends on device, browser, and region.
Bank Transfers
- • Direct bank transfer
- • Wire transfer (SWIFT)
- • Regional methods
Bank transfers may take additional processing time and are not available for all bookings or last-minute departures.
Payment Security
Your payment information is protected with industry-leading security measures:
- SSL Encryption: All payment data is encrypted with 256-bit SSL encryption
- PCI DSS Compliance: We meet all Payment Card Industry security standards
- Certified Processors: Payments are processed by certified and regulated third-party payment providers
- Fraud Detection: Real-time monitoring to prevent unauthorized transactions
Payment Process
During Checkout
- Select your preferred payment method
- Enter billing address and payment details
- Review order total (including taxes and fees)
- Important: Ensure your billing address matches your bank records to avoid payment failures
Payment Confirmation
- You'll see a confirmation message on screen immediately
- A confirmation email will be sent within minutes
- Booking reference is included
- In rare cases, airline confirmation may take additional time even after successful payment
Payment & Bargain Price
If you used Bargain and received a negotiated price, the final amount charged will be your bargained price, not the original display price.
Once payment is completed, the bargained price is final and cannot be renegotiated for the same booking.
💡You'll see the breakdown in your booking confirmation showing original price -> bargained price -> final amount paid.
If Your Payment Is Declined
Payment declines can happen for several reasons. Here's what you need to know:
Common Reasons
- Bank security checks
- Insufficient funds in your account
- Incorrect payment details (card number, expiry date, CVV)
- Billing address doesn't match bank records
- Card has expired or is blocked by your bank
What to Do
- Try again: Sometimes the second attempt succeeds
- Use a different payment method: Try a different card or digital wallet
- Contact your bank: Ask if the card is enabled for online purchases or if there are any holds
- Check your details: Verify billing address and payment information are correct
Important: Your booking is not confirmed until payment succeeds. If payment fails, your booking will expire after a set time. You'll need to search for flights and rebook.
Payment FAQs
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Access and download your booking confirmation and e-tickets for your trip
Choose the best seat on the plane for your booking your seat
Enhance your journey with extra baggage, meals, and seat upgrades
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Frequently Asked Questions
Quick answers to common questions
How do I change my flight booking?
You can change your flight booking through our Manage Booking section or by contacting our support team.
What is the baggage allowance for my flight?
Baggage allowance varies by airline and ticket type. Check your booking confirmation for specific details.
How do I check in for my flight?
You can check in online 24 hours before departure through our website or the airline's website.
Can I get a refund for my flight booking?
Refund eligibility depends on your ticket type and cancellation timing. Contact our support for specific details.
How do I change or cancel my hotel booking?
You can request changes or cancellations through our Manage Booking section or by contacting our support team. Changes depend on the hotel's policy and room rate selected at booking.
What are the check-in and check-out times for my hotel?
Standard check-in is usually from 2:00 PM and check-out by 11:00 AM or 12:00 PM. Exact times vary by property—check your booking confirmation or voucher for the hotel's policy.
How do I get my hotel booking confirmation?
Your hotel confirmation is sent by email after payment is completed. It includes your booking reference, hotel details, and stay dates. You can also view it in Manage Booking using your reference and email.
Can I get a refund for my hotel booking?
Hotel refund eligibility depends on the cancellation policy shown at the time of booking. Free-cancellation rates may qualify for a full or partial refund; non-refundable rates may not. Contact support for help with your reservation.