Privacy Policy

1. Information We Collect

We may collect the following categories of personal and non-personal data:

• Identity & Contact Information: Name, email address, phone number, address, date of birth.
• Booking Information: Passport details, travel preferences, flight/hotel details, special requests.
• Payment Information: Credit/debit card details, UPI, wallets, and other payment methods (processed via third-party gateways).
• Device & Technical Information: IP address, browser type, OS, device identifiers, geolocation.
• Usage Data: Search history, preferences, interactions with our Platform.
• Cookies & Tracking: Session cookies, analytics tags, and similar technologies (see Section 6).

2. How We Use Your Information

We use your data for:

• Processing bookings, cancellations, and refunds.
• Providing customer support and account management.
• Personalizing recommendations using our Faredown Bargain Engine.
• Sending confirmations, alerts, and promotional offers (with opt-out option).
• Improving security, performance, and user experience.
• Compliance with legal obligations.

3. Data Sharing & Disclosure

We may share your information only in the following cases:

• With Travel Suppliers: Airlines, hotels, sightseeing operators, transfer providers, etc., to complete bookings.
• With Service Providers: Payment gateways, IT/cloud providers, analytics and marketing tools.
• For Legal Compliance: To law enforcement or regulators when required by law.
• Business Transfers: In case of merger, acquisition, or asset sale, data may be transferred with safeguards.

We do not sell or rent your personal data to third parties.

4. Data Security

• We use encryption (SSL/TLS), secure firewalls, and multi-layered authentication.
• Sensitive payment data is processed only by PCI-DSS compliant payment gateways.
• Access to personal data is restricted to authorized personnel under confidentiality obligations.

5. Data Retention

• We retain booking and payment data only as long as necessary for legal, tax, or accounting purposes.
• User accounts may request deletion (see Section 8).

6. Cookies & Tracking

• We use cookies to remember your preferences, enable faster searches, and provide analytics.
• You can manage or disable cookies in your browser/app settings, though some features may not work properly.

7. Your Rights (GDPR + Indian IT Act)

Depending on your jurisdiction, you have the right to:

• Access and receive a copy of your data.
• Request correction of inaccurate information.
• Request deletion ("Right to be Forgotten").
• Restrict or object to processing.
• Withdraw consent at any time (e.g., for marketing emails).
• Port your data to another provider (GDPR).

Requests can be made via admin@faredown.com. We will respond within 30 days.

8. Children's Privacy

Our services are not intended for users under 18 years. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

9. International Data Transfers

Your data may be processed outside your home country, but always under adequate safeguards (e.g., EU Standard Contractual Clauses for GDPR).

10. Third-Party Links

Our Platform may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing data.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be notified via the Platform or email. Continued use after updates constitutes acceptance.

12. Contact Information

For privacy-related requests, please contact: